Connect the moving parts
Growth, client experience, risk, technology, operations and people cannot be transformed in isolation.
About
I turn possibility into operating reality.
For more than 20 years, I have worked where business ambition, technology and complex execution meet — across Bank of America, Wells Fargo and Truist.
I have never been very good at leaving possibility alone.
Show me a business, a technology, a process or an idea with untapped potential and my mind starts working: What could this become? That question has followed me through payments, commercial banking, credit, regulatory transformation, automation and enterprise AI.
I am drawn to inflection points — the moment something moves from interesting to consequential, when the old model is no longer enough and the new one has not been fully designed. I enjoy strategy, but I have never been satisfied stopping there. Eventually, I want to know what changes Monday morning.
My work is about closing the distance between what is possible and what is real: aligning leaders around value, designing the operating model, connecting business and technology, preparing people to work differently, and measuring whether the investment mattered.
AI has made that work more urgent. I believe it should amplify human capability, not simply automate tasks. Inside a regulated institution, that means pairing ambition with judgment, governance and the operational discipline required to build trust at scale.
How I lead
Clarity, systems and people.
Design for Monday morning
Translate ambition into governance, decision rights, workflows, measures and accountable teams.
Build capability, not dependency
Create the ownership, confidence and practical support that let change take hold at scale.
Where I work
- Transformation Strategy & Execution
- Operating Model Design
- Commercial Banking
- Enterprise AI Enablement
- Workforce Transformation
- AI Governance & Risk
- Business Activation
- Executive Change Leadership
Career
Twenty years. Three banks. One throughline.
A concise career view; the full record is available in my background PDF.
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Enterprise AI Enablement & Workforce Transformation Leader
TruistBuilt and scaled the enterprise AI enablement operating model supporting Copilot adoption for 50,000+ teammates, moving the organization from awareness and pilot activity to enterprise adoption and business activation.
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Strategic Remediation Director, Enterprise Technology (SVP)
TruistDesigned and launched FIRE (Findings Intake, Remediation & Execution), centralizing governance, prioritization and executive transparency across technology findings while strengthening audit and regulatory readiness.
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Executive Director, Commercial Banking Credit — Innovation, AI & Transformation Portfolio
Wells FargoLed strategy and execution for Commercial Credit Transformation across eight business units, redesigning operating models and workflows across the value chain including sales, credit decisioning and underwriting.
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Vice President, Commercial Banking Change Execution
Wells FargoLed enterprise risk, control and compliance transformation across Wholesale/Commercial Banking, including Self-Assurance, risk framework gap assessments, target operating models and early-stage RCSA process documentation.
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Vice President, Senior Technology Manager — Consumer & Small Business
Bank of AmericaDirected complex technology programs across payments, rewards, consumer cards and digital servicing, coordinating business, product, operations, risk, legal, compliance and technology stakeholders.
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Vice President, Senior Service Delivery Manager — Consumer Co-Brand Card Products
Bank of AmericaLed large-scale credit card programs spanning infrastructure, statements, plastics, rewards and affinity products, including major airline, automotive and partner-card portfolios.
Credentials
Credentials and development
Rewards eligibility and relationship-tier capability supporting Bank of America Preferred Rewards.
Process rigor underneath the transformation work — the discipline behind operating-model redesign, control frameworks and measurable process improvement.
Completed MLD alongside a cross-functional Truist cohort — influence, trust, adaptability and leading through ambiguity.
The enablement program works with Microsoft on a co-delivery and ESI model spanning 11 curricula, reducing training expense at scale.
Continue the conversation
The idea is only the beginning.
Execution is where value becomes real.
Explore the transformation record, read the latest thinking, or connect with me to compare notes on turning complex change into measurable outcomes.